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We've listed below a few of the more common questions that you might have about our service. If you don't find an answer to your question here please email us at service@lensprotogo.com and we will be happy to answer your question.
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| Rental Process Questions:
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Who needs insurance?
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The simple truth of the matter is, everyone needs some type of insurance to cover rather expensive lenses. If your home owner's policy or business policy will cover equipment you rent from us, great. If not, please consider adding in the optional insurance. If you do damage the gear, please know that we will expect payment from you immediately and not your insurance company.
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What will the rental insurance cover?
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The rental insurance will cover repair or replacement of a lens if it is damaged. You will then be responsible for paying the deductible which is 10% of the replacement value. If you do not purchase the optional rental insurance, you will be responsible for the cost of repairing or replacing the damaged or stolen lens.
Example: You rent a lens that has a value of $1,000 and do NOT purchase the rental insurance. You then damage the lens while you are renting it and the lens requires repairs totaling $300. You are responsible for the entire $300.
Example: You rent a lens that has a value of $1,000 and DO purchase the rental insurance. You then damage the lens while you are renting it and the lens requires repairs totaling $300. You are responsible for paying the deductible of $100 ($1,000 x 10%). And then we pay for the additional $200 for the repair.
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What shipping carrier do you use?
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We offer the best service in the industry and we partner with UPS, the best in their industry. We chose UPS for their unparalleled dedication to on time delivery and nationwide convenience. With UPS as our partner, we offer three day, two day and overnight deliveries. Fast and reliable, UPS provides LensProToGo with the service our customers need.
Please call to inquire or to set up overnight shipping @ 877-578-4777.
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How long will it take you to ship my order?
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All orders will ship the same business day if that is required. We know you’re anxious to start using the lens and we don’t want to make you wait any longer than you have to. We use UPS with a signature upon delivery for all of our shipments. Two day shipping is included in our rates.
Overnight shipping is also available for an extra charge. Please call us at 877-578-4777 to arrange for overnight delivery.
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What time of day will UPS deliver my package?
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We have no idea. Seriously. You can ask us and a lot of people do but with tens of thousands of delivery routes around the country, do you really think we know what time UPS will deliver the package to you? We don't mean to sound flip about it but there's no way we (or even UPS) can give you an accurate answer.
Please call 1-800-PICK-UPS and provide them with your tracking number. Please keep in mind that even UPS does not know what time of day your package will be delivered.
When shipping to a residential address, UPS may deliver as late as 7:00 pm.
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How much do you charge for shipping?
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Because we want to make it easy for you, all shipping charges (except for super telephoto lenses) are already included in the rental price. Overnight shipping via UPS is available for an extra charge.
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What kind of gear do you carry?
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We carry pretty much everything in the Canon and Nikon lineup as well as some third party lenses, flashes, tripods, monopods, gyros, lightmeters, etc.
Yes, we do carry cameras.
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Do you carry cameras?
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Us: Yes, we carry a whole host of Canon and Nikon DSLR cameras.
You: But your company is called LensProToGo and not Camera ProToGo.
Us: Yes, we know. We started off with lenses only but very quickly added DSLR cameras.
You: Are you sure you carry cameras? I can't find them.
Us: Yes, they are cleverly concealed under the categories called "Canon DSLRs and Flashes" and "Nikon DSLRs and Flashes."
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How are the rental period start and end dates determined?
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Your rental period begins when UPS electronically confirms delivery or attempts delivery. Your rental period ends one, two, three or four weeks later when you return the package to UPS. The transit times to and from LensProToGo do NOT count toward your rental period.
In other words, if you rent a lens for one week, you get to keep it for one week!
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How much of a security deposit do I need?
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LPTG: None.
You: None?
LPTG: Right.
You: You mean you won't put a hold of $2500 on my card if I rent the Canon 70-200 f/2.8L IS II?
LPTG: Right.
You: Are you crazy?
LPTG: Maybe.
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Do you take reservations?
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You: Do you take reservations?
LPTG: Yes, we're happy to and we encourage them.
You: But do you take reservations for specific lenses for a specific period of time?
LPTG: Yes.
You: But what if I want to reserve a camera, a couple of lenses and a flash for three months from now?
LPTG: No problem - we can help you with that.
You: So how do I reserve the gear?
LPTG: Just ask. Pick up the phone 877-578-4777 or drop us an email service@lensprotogo.com and we'll take care of you.
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What kind of condition should I expect the lenses to be?
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All of our lenses will arrive in perfect working condition. While they may show signs of normal use, all flaws will be purely cosmetic and will not affect image quality. we turn over our gear very rapidly and 90% of our gear is 18 months old or newer.
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What comes with the lens when I rent it?
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All lenses will come with front and rear caps. Most, but not all lenses will come with a lens hood. Some lenses will also come with a tripod ring. If the lens comes with either a hood or a tripod ring when purchased new, then it will also come with the lens for the rental period.
Please be considerate and send the accessories and caps back to us.
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When will my credit card be charged?
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If you place the order or reservation on the website, your credit card will be charged immediately.
If you place the order or reservation via telephone with us, your credit card will be charged when we ship the gear.
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How do I return the lens at the end of the rental period?
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Carefully repack the lens and accessories in the Pelican case, close and latch the case, insert the case into the box in which we shipped the lens to you, tape the box closed, affix the return label and drop it off at your local UPS office or call 1-800-PICK-UPS to arrange for a pickup.
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What if I damage the lens while I am renting it?
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Please notify us immediately if a lens is damaged while you are renting it. While we will charge you to fix or replace the lens along with a one week rental charge for the period the lens is not rentable, you may be able to recover some or all of those funds through your own photographer’s or home owner’s insurance.
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